References

Bragg, D., Oertle, K., Kim, S., Kirby, C., Taylor, J., Harmon, T., & Liss, L. (2011, April). Illinois adult education bridges: Promising practices. Champaign, IL: Office of Community College Research and Leadership, University of Illinois.

Conley, D. (2010).  College and career ready: Helping all students success beyond high school. San Francisco, CA: Jossey-Bass Press.

Hull, D. (2010). Career Pathways: Education with a purpose. Waco, TX: Center for Occupational Research and Development.

Illinois Community College Board. (2011). Illinois' program of study.

Illinois community College Board (2011). Illinois program of study expectations tool. 

Jankowski, N., Kirby, C., Bragg, D., Taylor, J., & Oertle, K. (2009, June).Illinois' Career Cluster Model. Champaign, IL: Office of Community College Research and Leadership, University of Illinois.

Kalchik, S., & Oertle, K.M. (2010, May). Transition Highlights Issue 1, Champaign, IL: Office of Community College Research and Leadership, University of Illinois.

Kalchik, S., & Oertle, K.M. (2010, September). The theory and application of contextualized teaching and learning in relation to programs of study and career pathways. Transition Highlights, Issue 2, Champaign, IL: Office of Community College Research and Leadership, University of Illinois.

Kalchik, S., & Oertle, K.M. (2010, January). The relationship of individual career plans to programs of study and career pathways. Transition Highlights, Issue 3, Champaign, IL: Office of Community College Research and Leadership, University of Illinois.

Oakes, J., & Saunders, M. (2008). Beyond tracking: Multiple pathways to college, career, and civic participation. Cambridge, MA: Harvard Education Press.

States' Career Clusters Initiative. (2011). Pathways to college and career readiness: Career Clusters.

Taylor, J.L., Kirby, C.L., Bragg, D.D., Oertle, K.M., Jankowski, N.A., & Khan, S.S. (2009, July). Illinois programs of study guide. Champaign, IL: Office of Community College Research and Leadership, University of Illinois.

Equity

Achieving the Dream

Hurtado, S. (2007). Linking diversity with the educational and civic missions of higher education. Review of Higher Education, 30(2), 185-196.

The Stanford Center for the Study of Poverty and Inequality

U.S. Department of Labor & U.S. Bureau of Labor Statistics. (2009). Highlights of women's earnings in 2008.

Outcomes Assessment

Bauman, G.L., Bustillos, L.T., & Bensimon, E.M. (2005). Achieving equitable educational outcomes with all students: The institution's roles and responsibilities. Association of American Colleges and Universities.

Reyna, R. (2010). Complete to compete: Common college completion metrics. National Governor's Association.

Data Usage

Dowd, A.C. (2005). Data don't drive: Building a practitioners-driven culture of inquiry to assess community college performance.

Jenkins, D. (2011). Redesigning community colleges for completion: Lessons from research on high-performance organizations. Community College Research Center.

The Urban Institute (2008). The case for evidence-based policy: Beyond ideology, politics, and guesswork.

Developmental Evaluation

Patton Quinn, M. (2009). Developmental Evaluation with Pat Quinn. 

Dozois, E., Langlois, M. & Blanchet-Cohen, N. (2010). DE 201: A Practitioners Guide to Developmental Evaluation. The J.W. McConnell Family Foundation and the International Institute for Child Rights and Development.

Process Mapping

Process Description Worksheet is adapted from a similar worksheet produced by the National Nuclear Security Administration, Equal Employment Opportunity and Diversity office. NNSA EEO Counselor Pre-Complaint Processing,Karen R. Harger, Patty Padilla, 8/24/2006.

The instructions for step 3, including the Contributing Factors Worksheet are adapted from: Improving Performance: A Five-Step Process, U.S. Department of Education, Division of Vocational and Technical Education, Version 2, August 2002. pp. 14-19.

Tague, N.R. (2004). The Quality Toolbox: 2nd Edition. Milwaukee, WI: ASQ Quality Press.

Root Cause Analysis

Sheets, R., Lufkin, M., Stevens, D., Klein, S., Bhandari, R. (2003). Improving Performance on Perkins III Core Indicators: Summary of Research on Causes and Improvement Strategies. Columbus, OH: National Dissemination Center for Career and Technical Education.

Taylor, J.L., Kirby, C.L., Bragg, D.D., Oertle, K.M., Jankowski, N.A., & Khan, S.S. (2009, July). Illinois programs of study guide. Champaign, IL: Office of Community College Research and Leadership, University of Illinois.

Think Reliability. Root cause Analysis Basics.

Continuous Improvement

Six Sigma 

Pande, P., & Holpp, L. (2002). What is six sigma? New York, NY: McGraw-Hill Companies, Inc.

Sheets, R., Lufkin, M., Stevens, D., Klein, S., & Bhandari, R. (2003). Improving performance on Perkins III core indicators: Summary of research on causes and improvement strategies. Columbus, OH: National Dissemination Center for Career and Technical Education.

Tague, N.R.(2004). The quality toolbox (2nd Edition). Milwaukee, WI: ASQ Quality Press.

Evaluation and Program Improvement

Patton, M.Q. (2009). Developmental evaluation: Applying complexity concepts to enhance innovation. New York, NY: The Guilford Press.

The National Alliance for Partnerships in Equity (NAPE) (2006). Guide for Program Improvement for Perkins IV: Nontraditional CTE Program Participation and Completion.

U.S. Department of Education, Division of Vocational and Technical Education. (2002). Improving performance: A five-step process, Version 2. Washington, D.C.

Storytelling

Denning, S. (2001). The springboard: How storytelling ignites action in knowledge-era organizations. Boston, MA: Butterworth-Heinemann.

Feldman, S.P. (1990). Stories as cultural creativity: On the relation between symbolism and politics in organizational change. Human Relations, 43, 809-828.

McDrury, J., Alterio, M. (2003). Learning through storytelling in higher education. London: Kogan Page.

Smithsonian Associates. (2001). Storytelling: Passport to success in the 21st century.

The National Storytelling Network. (2011). What is Storytelling?

Reflection and Double Loop Learning

Greenwood, J. (1998). The role of reflection in single and double loop learning.

Tagg, J. (2007). Double-loop learning in higher education. Change, 39, 36-41.

Process Improvement

Harris, E. (2010). Six steps to successfully scale impact in the nonprofit sector. The Evaluation Exchange, 15(1), 4-6.

The Office of Quality Improvement, University of Wisconsin-Madison (2007). Facilitator tool kit: A guide for helping groups get results.

Balanced Scorecard Institute (2011). Basic tools for process improvement: Affinity diagram.

MindTools (2011). Affinity diagrams: Organizing ideas into common themes.

Anne Arundel County Public Schools Development Office (2005). Introduction to project sustainability.

American Indian Development Associates (2001). Program sustainability: Developing strategies for maintaining programs over the long-term.

Online Survey Methods

Dillman, D., Smyth, J.D., & Christian, L.M. (2009). Internet, mail and mixed methods surveys: The tailored design method. Hoboken, NJ: John Wiley & Sons, Inc.

Comparison of a variety of Online survey Tools by NPower NY.